Terms of Service
These terms govern the relationship between Enigma Webs and its clients. Please read them carefully before engaging our services.
Last updated: 2025-01-01
1. Parties
These Terms of Service ('Terms') govern the agreement between Enigma Webs ('we', 'us', 'our') and the natural or legal person ('Client') who engages our web-design, development, hosting, or maintenance services.
2. Services
Enigma Webs provides web design, development, hosting, speed optimisation, and maintenance services as described in the individual project proposal or service agreement. The specific deliverables, timelines, and fees are defined in that proposal.
3. Payment
Fees are invoiced as agreed in the project proposal. A deposit (typically 50%) is required before work commences. Final payment is due before project delivery. Late payments may incur interest at the legal rate defined by Portuguese law (Decreto-Lei n.º 32/2003).
4. Client Responsibilities
The Client must provide accurate information, supply required content and assets within agreed timeframes, and appoint a decision-maker for approvals. Delays caused by the Client may affect delivery dates and may result in additional costs.
5. Intellectual Property
Upon receipt of full payment, the Client receives ownership of the custom design and code produced for their project. Enigma Webs retains rights to show the project in its portfolio unless the Client requests otherwise in writing. Third-party components (plugins, fonts, stock images) remain subject to their respective licences.
6. Hosting & Uptime
We target 99.9% uptime for hosting services. Scheduled maintenance and force-majeure events are excluded from SLA calculations. We perform regular backups but the Client is responsible for maintaining their own backup copies.
7. Limitation of Liability
To the maximum extent permitted by applicable law, Enigma Webs' total liability for any claim shall not exceed the fees paid by the Client in the three months preceding the event giving rise to the claim. We are not liable for indirect, incidental, or consequential damages.
8. Termination
Either party may terminate the agreement with 30 days written notice. Work completed up to the termination date is billable. Deposits are non-refundable once substantive work has commenced.
9. Consumer Rights
If the Client is a consumer (pessoa singular) as defined by Lei n.º 24/96 (Lei de Defesa do Consumidor), statutory consumer rights apply and nothing in these Terms limits those rights.
10. Governing Law & Jurisdiction
These Terms are governed by Portuguese law. Any disputes shall be subject to the exclusive jurisdiction of the Portuguese courts, without prejudice to alternative consumer-dispute resolution mechanisms available under Portuguese law.
11. Changes to These Terms
We reserve the right to update these Terms at any time. Continued use of our services after notification constitutes acceptance of the revised Terms.